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Wrong Cartridges
My cartridge number ends with a different letter (A, G or D), what is
the difference and are your cartridges compatible with my printer?
The lettering at the end of a cartridge number indicates the amount of
ink that a cartridge contains. All the models (A, G or D) use identical
cartridges regardless of the lettering. All of our cartridges are filled
to the top (high yield) regardless of the lettering and they are 100%
compatible with your printer.
My printer model is not listed on the cartridge box I received, is this
cartridge compatible with my printer?
Not all the compatible printers would be necessarily listed on the
cartridge box. Some cartridges may fit over 30 or more printers and
there is simply not enough space on the box to list all the printers. As
long as the numbers match your cartridge number, you have the right
cartridge. Please physically try them in the printer and let us know. If
they are wrong, they simply will not print, and will not harm your
printer.
The cartridges I received look larger than the ones in my printer.
Some HP, Lexmark and other cartridges sit in a “protective, plastic
clip”. In many cases it is black like the cartridge and is “L” shaped.
This may make the cartridge appear larger in the pack than your original
cartridge. Please open the package and remove the “protective, plastic
clip”. After removing the clip the cartridge should look exactly the
same as your original cartridge.
If any of the suggestions above do not help, you may contact us via
email
cs@101inks.com or call us toll free 1-866-367-4657
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