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Customer Service


As with most retail businesses, we believe that possessing a competent and friendly customer service team for you is at the top of our priority list. We pride ourselves on training a staff that can provide assistance to you at any step of the purchase cycle from the initial purchase to returns and troubleshooting.

Toll Free: 1-866-857-5352
Email: Support@101inks.com

1-Year 100% Satisfaction Guarantee

We stand behind our products with a 1-Year 100% satisfaction guarantee. This means that if you are not completely satisfied with your ink cartridges or toners, you can replace them or return them for a refund within 1 year from your purchase date. This policy is to ensure that our customers shop with confidence.

Can I return or exchange products after one year?

I have purchased bundle deals and I may not be able to use all within the 1-Year Guarantee period.

Obtaining Return Merchandise Authorization (RMA)

Returning Defective Cartridges

Unopened Cartridges / Non-Defective

Restocking fee

Order Cancellation

Exchange Policy

Shipping Charges

Refund Policy

How long does it take to recieve my refund?

Return Address

Please make sure to obtain an RMA before returning any products.

To Return your product please use the following address:

101inks.com
2850 N. California St. Suite 110
Burbank, CA 91504

Other Important Information

We ask you that if you are returning your product please ensure that this product was purchased through 101inks.com. At times we do receive return orders that were processed through other companies in which case these cartridges and toners are sent to be recycled and the customer will not receive credit or a refund on their order.

Any orders received after our 1-year guarantee period will not be qualified for any type of replacement or refund.